Epic Support / Always Free
If you have problem and need help, you just give us a call and we’ll do our very best to help you. We can even connect to your computer remotely to help you setup hardware or help with other problems. It’s the best technical support you’ll ever experience from a software company. Just ask our customers!
Phone & Email Support
(866) 554-2453 -or- support@merchantos.com
Hours: Weekdays: 8am-5pm PST Weekends: Emergency Support
Emergency Support: When you call our support line you can leave an urgent voice mail. We respond to urgent voice mails as quickly as possible. Describe your situation so that we may verify that you need a call-back to continue conducting business.
MerchantOS User Manual
Complete documentation on MerchantOS features and setting up your POS hardware. Also contains video lessons narrated by our own expert trainer Scott Kern to speed up staff training.
User Forums
If you can wait a little while for an answer go to the forums and post your question. There you can also discuss questions with fellow MerchantOS users. Your question may even already be answered.
Try MerchantOS FREE for 30 days. No credit card required.
No contracts, no commitments. Retail Software. Easy.
All of our plans include our complete feature-set. Small, medium or large you'll have everything you need to run your business.
More MerchantOS Features
-
Security
No jokes when it comes to security. We use SSL encryption, hardened data centers, firewalls, and other measures to protect your data.
-
Integrations
Native integrations with best-of-breed accounting (QuickBooks), E-commerce, invoicing and marketing tools streamline your business.
-
Inventory Control
Inventory control is the the part of the system that helps you manage your inventory. It allows you to create item descriptions, track purchase orders, and count inventory.
-
Credit Card Processing
You can optionally process credit cards within MerchantOS. Simply swipe a customer’s credit card to complete a transaction. Cards are usually processed in under 3 seconds.
-
Work Orders / Service Dept.
The work order module organizes your service department. It helps you keep track of what needs to be done, what’s been paid for and customer service history.
-
Employee Accountability
MerchantOS keeps track of the who, what and where of all transactions.